This candidate offers more than 20 years’ experience as a Personal Lines Underwriter and Bilingual Spanish Customer Service Rep. They have worked mainly in personal lines auto providing customer service to insureds and to agents. Their experience includes taking payments, endorsements, adds lien holders, change of addresses as well as rewrites and reinstatements. They consider themselves as proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with great communication skills, and positive work ethic. Actively seeking a customer service representative role where they can utilize experience to add immediate value to an organization. Their Quality assurance (QA) was was 98.99% meeting the Company desired standards. This often included monitoring and evaluating customer service calls, chats, and other interactions between employees and customers.