This candidate has 3-1/2 years of experience in Personal Lines, with an active CA PL only license and close to 2 years of independent agency experience. • Proficient in various software tools, including Hawksoft, IVANs, and and skilled in handling high volumes of calls, emails, digital input/downloads and mail, as well as processing payments and communicating with carriers regarding claims and coverage questions. • Experienced in providing accurate quotes, educating customers on current products and services, and emphasizing being friendly, understanding and relatable with each customer interaction. • Proven ability to work in fast-paced environments, multitask, and adjust to new programs and operating systems. • Possesses a strong customer service background, Tech-savvy and adaptable, with hands-on experience across various operating systems and point-of-sale platforms. • Open to obtaining a P&C license and starting a new position closer to home that offers benefits.