Experienced, Bilingual Spanish, Customer Service Representative with over four years of dedicated service in an agents office as well as a fast-paced call center environment. Handled a high volume of incoming calls, specializing in policy rewrites to optimize pricing and endorsement adjustments such as adding or removing drivers. Meticulously reviewed Motor Vehicle Records (MVRs) and processed payments while providing detailed underwriting support. Successfully resolved complex policy issues, including contacting DMV on behalf of insured customers for vehicle additions. Proven ability to deliver exceptional service and support billing inquiries. Open to temporary and direct hire roles, Open to Remote, Hybrid or In Office positions