Bilingual Employee Benefits Account Manager with several years of experience in benefits administration, HR operations, and client service across agency and staffing environments. Brings strong proficiency in systems such as EPIC, BenefitPoint, ADP, and EASE, with a proven track record supporting both small and large groups, including hospitals and school districts. Skilled in onboarding, renewal processing, quoting, rate negotiations, open enrollment, and claims assistance. Experienced in delivering white-glove service, leading client education sessions, and managing the full benefits lifecycle from discovery through implementation. Frequently trusted to take on expanded responsibilities, including tasks typically handled by multiple team members, and has trained new hires in benefits systems and best practices. Additional background in human resources includes payroll processing, I-9 audits, recruiting, and employee relations. Holds a Life and Health License and a Real Estate Sales License, and is currently pursuing an SPHR certification. Offers a collaborative, solutions-focused approach and seeks an Account Manager role in a dynamic team environment. Fluent in English and Spanish.