Experienced and well-rounded insurance professional with a strong background in servicing and managing a diverse book of Commercial Lines accounts. Demonstrates deep expertise in account maintenance, client servicing, renewal processing, and carrier relations across a wide range of industries, including healthcare, construction, manufacturing, life sciences, nonprofits, and hospitality. Has managed books of business generating over $1M in revenue, with responsibilities including preparing renewal questionnaires, marketing to carriers, issuing certificates and Auto ID cards, invoicing, and ensuring policy accuracy. Skilled in handling new claims, responding to client and carrier inquiries, and providing high-touch service across various coverage lines such as Commercial Package, Auto, Umbrella, Professional Liability, D&O, EPLI, Cyber Liability, Workers Compensation, and Special Events. Also brings experience in both Commercial and Personal Lines production, with a background that includes quoting, proposal development, and coverage explanation. Proficient with Applied Systems Epic, Excel, and comparative rating platforms. Has contributed to system transitions, staff training, and process improvements, showcasing a collaborative approach and strong technical acumen.