Insurance professional with a solid background in both underwriting and agency operations, backed by active P&C and Life/Accident licenses, an associate and bachelor’s degree, and current progress toward a CPCU designation. Offers strong job stability and expertise in personal lines, along with experience in select commercial products. Currently serving in an operations and underwriting role with responsibilities spanning producer support, policy servicing, training, process development, and interdepartmental collaboration. Regularly interfaces with both insureds and producers, assisting with system navigation, underwriting clarification, and customer concerns. Also supports commercial lines as needed. Previous experience includes personal lines sales and service within an agency environment, handling quoting, policy issuance, payments, and changes. Took on operational leadership as an Office Manager, managing a small team, resolving escalated issues, overseeing marketing efforts, and driving performance through goal setting and regular meetings. Known for strong communication skills, product knowledge, and commitment to customer service.