Operations professional with over 25 years of experience in customer service, FNOL, and loss control, with expertise in team leadership, process improvement, and performance management. Most recently oversaw national field operations, managing territory managers, loss control professionals, and client portfolios, with a strong focus on operational efficiency, client relations, and team development. Previous roles included senior leadership across multi-state contact centers, where responsibilities included forecasting, reporting, business continuity planning, and standardizing procedures. Background includes managing large teams in claims, underwriting support, and high-volume service environments. Holds an MBA, is based in Palmdale, CA, open to remote roles (or hybrid within 20 miles), available immediately, and targeting a $130K salary for a full-time direct hire or temp-to-hire position.