Brings a history of success in both high-volume environments and customer-facing roles, with recent experience in the insurance industry; Personal Lines Underwriting Assistant. Current responsibilities include supporting client and agent inquiries, processing policy changes, cancellations, and endorsements, and maintaining strong relationships to drive business growth. Handles a high volume of daily client interactions and collaborates with internal teams to onboard new agents and brokers. Previous roles include various mortgage processing positions, progressing from processor to manager, consistently handling large loan pipelines and ensuring regulatory compliance. Also held administrative and office assistant roles in educational settings, managing attendance, handling parent communications, and supporting school operations. Skilled in documentation, client service, problem-solving, and team collaboration, with proficiency in MS Office, loan processing systems, and customer support tools.